How Can we be of assistance?

Frequently Asked Questions

General

What is DuanDuanZu?

Why use DuanDuanZu?

Who uses DuanDuanZu?

When should I use DuanDuanZu?

What types of spaces do you rent on DuanDuanZu?

What cities does DuanDuanZu offer locations in?

Guest

How do I create a DuanDuanZu account?

Do I need an account to make a booking?

Can I have the email or phone number of a host?

Can I check a space before I book?

What do I do if a host is unresponsive?

How do I cancel a booking?

Host

What much does it cost to list my space on DuanDuanZu?

How to become a space manager?

How do I connect with guests after a booking is made?

Will my business name and address be displayed on the DuanDuanZu platform?

When will I be paid?

Payment

When am I charged for a booking?

What methods of payment does DuanDuanZu accept?

How do I request a fapiao from DDZ?